This website is managed by STG Feltham Limited (STG)
- 1. Introduction
- Information We Collect
- Personal Information: We may collect personal information such as your name, address, email address, phone number, vehicle details (make, model, year), vehicle identification number (VIN), vehicle service history, and other information you provide when submitting service requests or inquiries through our Website.
- Use of Information
- We collect and use personal information to
- Respond to service requests, provide requested services, and schedule appointments.
- Communicate with you regarding your service inquiries, updates, confirmations, and other relevant information.
- Deliver information about our products, services, promotions, special offers, and newsletters. You can opt-out of these communications at any time.
- Analyse and improve our services, user experience, and Website functionality.
- Comply with legal obligations, resolve disputes, and enforce our rights and agreements.
- We may use usage information to
- Analyse trends, administer the Website, and monitor user traffic and navigation patterns.
- Improve our Website functionality, content, and performance.
- Gather demographic information for aggregate use.
- We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent. However, we may share personal information with trusted service providers who assist us in operating our business, providing services to you, or conducting business activities on our behalf (e.g., payment processing, data analytics). These service providers are obligated to maintain the confidentiality and security of your personal information and are prohibited from using it for any other purposes.
- We may disclose personal information when required by law, regulation, or legal process, or in response to a valid request by a governmental or law enforcement authority.
- Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your personal information once it is no longer needed for the purposes stated herein.
- Data Security
- We implement reasonable security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information. These measures include physical, technical, and administrative safeguards to maintain the confidentiality and integrity of your information.
- While we strive to protect your personal information, we cannot guarantee the security of information transmitted over the internet or stored on our servers. You acknowledge and agree that you provide information at your own risk.
- Third-Party Websites and Services
- Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information.
- We may use third-party service providers to facilitate certain functions of our Website or provide services on our behalf. These providers may have access to your personal information but are strictly limited to using it solely for the purpose of providing the requested services and are bound by confidentiality obligations.
- Children’s Privacy
Our Website is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under the age of 16, we will take reasonable steps to delete it as soon as possible. If you believe that we may have collected personal information from a child under 16, please contact us promptly. If we find that we have received information from you without the appropriate consent, we reserve the right to cancel all transactions and services and remove all personal data that you have supplied.
- Your Rights and Choices
- You have the right to access, correct, update, or request the deletion of your personal information. You may also have the right to restrict or object to certain processing activities and request the portability of your personal information.
- If you would like to exercise any of these rights, please contact us using the contact information provided at the end of this Policy. We will respond to your request promptly, subject to any legal or contractual obligations.
- You have the right to opt-out of receiving promotional communications from us by following the instructions provided in those communications.
- We use both session cookies (which are delete3d when you close your browser) and persistent cookies (which remain on your device for specific period) on our Website.
- Contact Us
Address: 109d, 616 Mitcham Road, Croydon, CR0 3AA
Phone: 020 8004 5227
We will respond to your inquiries as soon as possible.