Privacy Policy

This website is managed by STG Feltham Limited (STG)

We review our Privacy Policy regularly. This policy was updated on 1st June 2023

  • 1. Introduction

This Privacy Policy (“Policy”) describes how STG Feltham Limited (“STG,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information obtained from users (“Users” or “you”) of our website (“Website”). We are committed to safeguarding your privacy and ensuring the security of your personal information. This Policy is compliant with the applicable data protection laws and regulations in the United Kingdom. By accessing or using our Website, you consent to the practices described in this Policy.

  • Information We Collect
  1. Personal Information: We may collect personal information such as your name, address, email address, phone number, vehicle details (make, model, year), vehicle identification number (VIN), vehicle service history, and other information you provide when submitting service requests or inquiries through our Website.
  2. Usage Information: We may collect non-personal information related to your use of our Website, including but not limited to your IP address, browser type, operating system, referring website, pages visited, and the duration and timestamp of your visit. We may use cookies, web beacons, or similar technologies to collect this information. You can manage your cookie preferences through your browser settings.
  • Use of Information
  1. We collect and use personal information to
  • Respond to service requests, provide requested services, and schedule appointments.
  • Communicate with you regarding your service inquiries, updates, confirmations, and other relevant information.
  • Deliver information about our products, services, promotions, special offers, and newsletters. You can opt-out of these communications at any time.
  • Analyse and improve our services, user experience, and Website functionality.
  • Comply with legal obligations, resolve disputes, and enforce our rights and agreements.
  1. We may use usage information to
  • Analyse trends, administer the Website, and monitor user traffic and navigation patterns.
  • Improve our Website functionality, content, and performance.
  • Gather demographic information for aggregate use.
  1. We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent. However, we may share personal information with trusted service providers who assist us in operating our business, providing services to you, or conducting business activities on our behalf (e.g., payment processing, data analytics). These service providers are obligated to maintain the confidentiality and security of your personal information and are prohibited from using it for any other purposes.
  2. We may disclose personal information when required by law, regulation, or legal process, or in response to a valid request by a governmental or law enforcement authority.
  • Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your personal information once it is no longer needed for the purposes stated herein.

  • Data Security
  1. We implement reasonable security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information. These measures include physical, technical, and administrative safeguards to maintain the confidentiality and integrity of your information.
  2. While we strive to protect your personal information, we cannot guarantee the security of information transmitted over the internet or stored on our servers. You acknowledge and agree that you provide information at your own risk.
  • Third-Party Websites and Services
  1. Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information.
  2. We may use third-party service providers to facilitate certain functions of our Website or provide services on our behalf. These providers may have access to your personal information but are strictly limited to using it solely for the purpose of providing the requested services and are bound by confidentiality obligations.
  • Children’s Privacy

Our Website is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under the age of 16, we will take reasonable steps to delete it as soon as possible. If you believe that we may have collected personal information from a child under 16, please contact us promptly. If we find that we have received information from you without the appropriate consent, we reserve the right to cancel all transactions and services and remove all personal data that you have supplied.

  • Your Rights and Choices
  1. You have the right to access, correct, update, or request the deletion of your personal information. You may also have the right to restrict or object to certain processing activities and request the portability of your personal information.
  2. If you would like to exercise any of these rights, please contact us using the contact information provided at the end of this Policy. We will respond to your request promptly, subject to any legal or contractual obligations.
  3. You have the right to opt-out of receiving promotional communications from us by following the instructions provided in those communications.
  • Changes to the Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to comply with changes in legal or regulatory requirements. We will notify you of any material changes by posting the revised Policy on our Website with the effective date. Your continued use of our Website after the changes are made constitutes your acceptance of the revised Privacy Policy.

  • Cookies
  1. Cookies are small files stored on your device when you visit our Website. We use cookies to enhance your experience analyse usage patterns and personalise content and advertisements, Cookies also allow us to recognise your device and remember certain information such as your preferences.
  2. We use both session cookies (which are delete3d when you close your browser) and persistent cookies (which remain on your device for specific period) on our Website.
  3. By using your Website, you consent to the use of cookies as described in this Policy. You can manage and control cookies through your browser setting. However please note disabling cookies may impact your experience and some features of our Website may not function correctly.
  • Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Address: 109d, 616 Mitcham Road, Croydon, CR0 3AA

Phone: 020 8004 5227

We will respond to your inquiries as soon as possible.